TESTIMONIALS

At Merlin Auto Group, our primary focus is to provide unparallaled service to our clients, ensuring that their experience is just as remarkable as the luxury cars they purchase or service with us. From first-time exotic car buyers to seasoned collectors, we are dedicated to cultivating lasting partnerships through professionalism, enthusiasm, and efficiency. Explore why our valued clients continue to choose us, and please share your feedback with us as well, as we are committed to maintaining the highest level of service.

Excellent
4.8
Based on 114 reviews
Helpful and willing to get hands on, easy to work with, communicative
Merlin Auto Group doesn’t just service Ferrari’s. They have a master Porsche tech, Kellen Miller, on staff who worked his magic on my ‘95 911.I’ve owned the car 5 years and the alignment never felt quite right. I’ve taken it to a handful of shops over the years and no one could quite figure it out. Enter Kellen who quickly identified the issue, did the repairs and alignment. I mean he used to work for Porsche so needless to say, he knows his stuff. And you can tell he takes pride in his work.The car now drives straight as an arrow. I’m floored at how amazingly good the car feels now. It completely transformed the driving experience. Thank you Kellen!
Response from the owner: Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Kellen was able to provide such exceptional service for your '95 911. At Merlin Auto Group, we take pride in having skilled technicians like Kellen who are passionate about what they do.It's wonderful to know that Kellen's expertise and attention to detail resulted in a significant improvement in your driving experience. We understand how important it is for your vehicle to perform at its best, and we are delighted that Kellen was able to identify and resolve the alignment issue that had been bothering you for so long.We truly appreciate your trust in us and your kind words about Kellen's work. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
I bought a high end SUV from these guys from far away. The service was always great and reponded always right away. Great shop and dealerships
Response from the owner: Thank you very much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience purchasing your high-end SUV from our dealership, even from afar.Providing excellent service and prompt responses to our customers is always our top priority, and we're delighted that you found our team to be accommodating and responsive throughout the process. Your satisfaction is incredibly important to us, and it's wonderful to know that we were able to meet your expectations.
I want to express my satisfaction with the service provided on my Ferrari. Impressive to say the least and all employees were professional and the efficiency displayed exceeded my expectations. A company committed to excellence. I will refer all my friends and family to the Merlin Auto Group for any and all automotive related sales and service. Thank you.
Response from the owner: We are delighted to hear about your satisfaction with the service provided for your Ferrari. Your feedback is truly appreciated, and it means a lot to our team.We take great pride in providing exceptional service and maintaining the highest standards of professionalism and efficiency. Your positive comments about our employees and the quality of service you received are a testament to our commitment to excellence. We strive to exceed our customers' expectations in every interaction.
I purchased a rare car out of state from Ethan at Merlin Auto Group. The experience exceeding my expecations - emails were prompt (often within an hour or two) and informative. The dealership was gracious and flexible in helping me with a quick transaction and car pickup - which was appreciated considering I had no previous purchase history with the dealer. The car's condition was exactly as described on delivery. Ethan and the whole Merlin team continued to be very supportive over phone and email with questions as I was learning the vehicle... and with service / parts issues. I would not hesitate to purchase any vehicle from Merlin, and I hope to have that opportunity in the future.
Response from the owner: Thank you so much for taking the time to share your positive experience with Merlin Auto Group. We understand that purchasing a rare car out of state can be a unique experience, and we're delighted that Ethan and the Merlin team were gracious and flexible in facilitating a quick transaction and car pickup.It's great to hear that the entire Merlin team continued to provide excellent support as you familiarized yourself with the vehicle. We're here for our customers not only during the purchase but also for any questions or assistance they may need afterward, including service and parts.Your willingness to consider purchasing from Merlin Auto Group again in the future is the highest compliment we could receive. We look forward to the opportunity to assist you with any future vehicle needs. If you have any further questions or if there's anything else we can do for you, please don't hesitate to reach out.
I have nothing but praise to all the helpful and kind people at Merlin Auto Group. I had won this RX8 at an auction they held on BAT and the people here made everything as seamless as possible. I give special thanks to Ethan for being such a great and kind person to deal with. Every question I had was answered swiftly and thoroughly. Couldn't have asked for a better experience. Also the facility is incredible. The collection is like no other I've ever seen.
Response from the owner: Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a seamless and enjoyable experience with us, particularly in winning the RX8 at the BAT auction.Our team takes great pride in providing excellent customer service. It's wonderful to know that your questions were addressed promptly and thoroughly, ensuring you had all the information you needed.If you ever have any more questions or need assistance in the future, feel free to reach out. Safe travels and enjoy your new RX8!
Great exp. they were helpful and I bought a car from them off BAT and it was not a scam lol. There is a scratch on my car that was not in the pictures but they are working with me to get it fixed and we believe it happened in transit.
Great cars and service
great people to work with very standup and honest had a great experience on my purchase.
Great buying experience!
Great service for exotics. Everyone is welcoming and educated. Any question you have they will have an answer or get one for you! They go the extra mile and make sure any and every detail is taken care of!!Any exotic/vintage service or sales needs- I will come here.
Response from the owner: Thank you very much Ashlyn. We are happy to take care of your vehicles anytime.
Great service and selection. I highly recommend Merlin Auto Group!
Wonderful buying process, Ethan was professional and car was exactly as described, couldn't be happier. Highly recommend!!
Response from the owner: Thank you very much for your purchase! We are so pleased to hear you are happy and enjoying your new ride! Have fun and feel free to contact us for any future needs.
Excellent service and responsiveness before, during and after my purchase. Ethan Reish was excellent as my contact with the company and made it a smooth transaction.
Response from the owner: Thank you very much. We greatly appreciate you and hope you enjoy your new ride!
What a place! Cool spot! Would recommend!
These are wonderful people to work with. Efficient, honest, and attentive to detail. I couldn’t be more pleased with my car or my experience with them.
Response from the owner: Thank you so much! We are so happy to hear about the experience you had.
Magnificent experience and outstanding customer service! Megan is so knowledgeable, professional and personable.
js_loader

LET’S STAY IN TOUCH

Subscribe to get the latest updates

Signup for our monthly newsletter for the latest news & updates

Hours of Operation
  • Monday-Friday:
    9 AM – 6 PM EST
  • Saturday:
    By Appointment
  • Sunday:
    Closed

CONTACT US

Connect with us by filling out the form below.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.