Ferrari Service: Independent or Franchise?


Adam Merlin May 30, 2018

 

Ferrari on Service lift

Often, we find ourselves discussing with our clients the fears when it comes to owning a Ferrari, Maserati or other exotic, with the biggest fear being about service. Who is going to service their exotic? Where can they service it? Do they automatically take their car to the franchise dealership because they assume they will provide them with the best service? Can they find a good independent shop that can provide them with the comprehensive service needed to maintain the value of their investment? These are all very important questions and, with many of our clients residing all across the U.S., we make sure they are armed with the important information they need to find the best Ferrari service shop in their area for their car.  There are a two main areas to investigate when researching a service center: the technician who will be servicing your exotic, and the actual shop itself.

When it comes to servicing your Ferrari, Maserati, Rolls-Royce or any other exotic, the level of experience of the technician working on the car is one of the most important things to consider. If you have a factory trained master technician working on your car, the odds are you are in the right spot.  A master technician is someone who has completed many trainings and certifications, meaning they have years of experiences with the quirks of a specific make and models.  That being said, someone does not have to be a master technician to be a great technician. There are many technicians that are highly qualified and talented with less certifications. It is just very important for you to get to know the person who will be working on your car and what kind of training and experience they have had.

In today’s world, we have also seen many factory trained technicians with decades of experience not limited to franchise car dealerships anymore, which brings us to our second main point as to whether you should choose a franchise or independent dealership for your Ferrari service.  More and more we are seeing many technicians, who have spent decades with  franchise dealerships, looking for major changes and partnering with independent shops to help provide better services to clients.  It is actually not uncommon for independent shops to have many technicians, with decades of factory training of different makes, all in the same shop.  Examining the technicians of both franchise and independent shops is critical for this reason.

Another perk of the technology driven world today is that you can have a world of knowledge about a dealership before you ever step foot inside their business.  Looking for service for your pre-owned Ferrari or Rolls-Royce, you can look online to determine a dealership’s reputation.  Online reviews are a great source that tell you much about a dealership: Do they have positive reviews from other clients? Do they stand behind their service? Have they invested the hundreds of thousands of dollars in factory diagnostic tools that are required to service your car?  Examine the types of cars they typically sell and service, and make sure the make of your exotic is not a one off for them.

Servicing your Ferrari or exotic shouldn’t be stressful and the good news is that it doesn’t have to be. Consider all of the questions we’ve discussed and you should be able to determine the right Ferrari service shop that will provide the best care for your cherished 308.

 

 

 

Learn about our world-class Service Center and Service Team

Address:

Merlin Auto Group
2882 Amwiler Rd.
Atlanta, GA 30360

2 Miles North of I285 and Peachtree Industrial BLVD

Hours of Operation

Monday:
9 a.m. – 6 p.m.

Tuesday:
9 a.m. – 6 p.m.

Wednesday:
9 a.m. – 6 p.m.

Thursday:
9 a.m. – 6 p.m.

Friday:
9 a.m. – 6 p.m.

Saturday:
By Appointment

Sunday:
closed

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